Suzanne Sideris

Questions?


+31 (0)88 - 21 45 200

info@femmasse.com

Support

For support you can contact one of the persons below. In the FAQ list below you will find solutions for the most common questions.

 

Suzanne Sideris

Robert Haverkort

Guido Roelfstra

Frequently asked questions

Do you have a manual?

Yes it is in the install package you downloaded. You will also find them in the downloads section.

MLS or HEAT cannot find my key

Make sure the USB-dongle is in a functioning USB-port. Restart HEAT, MLS, Database, ALP or DBET. If you still get an error message, please have a close look at it, is it type 1 or type 2.

 

If it is ERROR-message type 1: you probably did not install the correct driver for the key.
- Please go to https://sentinel.gemalto.com/support-downloads/sentinel-drivers/ and download the most recent driver (Sentinel Protection Installer).
- Remove your USB-dongle and install the driver.
- Re-insert your USB-dongle.

If the ERROR-message type 1 re-appears, your dongle is probably broken, please contact Suzanne Sideris.
If the ERROR-message type 2 appears, please see below. 

 

If it is ERROR-message type 2: your USB-dongle needs to be updated.
- If the yearly fee is paid, you have received an update code.
- Start the tool 'license' in your FEMMASSE folder and enter this code.
- If you do not have the tool, you can also download the setup from the downloads page.
- If you do not have the code, please fill in the code 0000 0000 0000 0000. You will get an error code, please e-mail this code with your name and contact details to Suzanne. She will send the correct code back, or contact you.

Questions

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